CBS-IT Guides
Welcome to the College of Biological Sciences Information Technology Help Guides Portal. This page is intended to provide you with a place to get questions answered, receive helpful tips regarding Information Technology and learn about IT services provided by the College for its faculty, staff, students, research groups and the public.
Starting Points
Frequently Asked/Answered Questions
- Network FAQ: For all your networking related questions
- Email FAQ: For all your email related questions
- Departmental Computer Recycling : For your old hardware recycling needs.
Tips and Tricks
- Recommended Apps - What programs we suggest you use and have for various tasks.
- Windows On Mac - Run Windows and Mac OS X on the same computer on Intel-based Macs.
- iPad Recommendations - Apps and Accessories for iPad
Information for Instructors
- EQ Student Response System - Reserve the "clickers"
Requesting Help
If you need immediate assistance from a CBS IT staff member, please call the CBS IT Help line at 612-625-9284 or send email to . Your email will be forwarded into our problem tracking software.
A few pointers:
- For help with e-mail, contact (612-625-9284) or .
- We do not provide support for computers that are not University-owned.
- We do not support or service hardware and software over 4 years old.
- For more details on IT policy please see CBSitPolicy.
- You can access the problem tracking software On the web.
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Data Backup and Sharing
Active Directory
- Getting connected to the Active Directory
- Active Directory - Guide to the Active Directory.
Desktop Backup
- Crash Plan Pro - Desktop Backup
Web Files
- Web Files - Access to Active Directory Shares via the Web
Requesting Access to Resources
- Research Storage Server
- File Maker Server
Networking
- Networking Computers - New computers and setting up.
- Installing L2TP and Remote Connections - Guide
Computers, Hardware, and Software
Computer Purchasing
- Computer Purchasing - Guide to purchasing computer equipment
Hardware Repair
- Hardware Repair - CBS offers limited hardware support, but here you can find third-party services.
Printers
- Add Printer - How to add a printer.
- Printer IPChange - What to do if a printer's IP address changes.
Software Installation
E-mail, Address Books, and Calender
Google Transition
- GoogleTransition - What to know about the migration to Google for email and calendar.
- Best Practices for U of M E-mail Use
- Configure your e-mail application and address book - OIT Guides
- GmailConversion - General settings to convert any email client from Pre-Google University email settings to University GMail settings
- Thunder Bird PC - Email Configuration for PC
- Thunder Bird Mac - Email Configuration for Mac OSX
- Thunderbird Add Ons - Add ons you should have
- Apple Mail - Gmail setup for OSX 10.6
- CBS Email Listserv information
Calanders
- Google Calendar - Offical University calendar system
- Calendar Sharing on iOS
Policies
Administrative Rights
- Requesting Local Admin Rights - How to request permanent local administrative access.
- Local Admin - How to run programs with administrative access.
- Requesting Temporary Admin Access - How to request temporary administrative access for one-time program installations etc.
General Information about Services and Changes
- Network Changes - (Slice and Dice) and Firewalls
Information Technology Policies
- Computer Encryption - CBS-IT computer encryption policy
- Technology Sourcing Policy - CBS-IT Technology Purchasing Policy
University-wide IT Policies
Security
Securing a computer
Safe Computing
- Safe Computing - Protect against viruses, spyware, spam, and more.
Passwords
Web
Websites
- CBS-IT web hosting - Information about Drupal hosting platform
Surveys and Forms
